Support

How do I create an account?

Accounts live in the My Bible Journey app for iPhone and Android; there is no sign-in on this website. Install the app, then tap "Begin your journey" on the welcome screen. You can use email and password, or Google or Apple Sign-In.

How do I cancel my subscription?

Subscriptions are managed through the App Store or Play Store:

• iOS: Settings → [Your Name] → Subscriptions → Bible Journey → Cancel Subscription
• Android: Play Store → Menu → Subscriptions → Bible Journey → Cancel Subscription

What's included in the Premium subscription?

Reading the Bible in the app is free and always will be. Premium removes ads and opens deeper guided journeys. Pastor Pro adds sermon preparation, theological study with citations, lesson generation and exports. Subscriptions are bought in the app through the App Store or Google Play.

How do I request a refund?

Refunds must be requested through the platform where you purchased:

• iOS: Apple Refund Request
• Android: Google Play Refund Policy

Which Bible translation do you use?

Scripture is quoted from the King James Version (KJV), which is in the public domain. Verses are quoted word for word, never paraphrased or invented.

Is my data secure?

Data is encrypted in transit (HTTPS/TLS), and passwords are stored only as a secure hash by our authentication provider. Our Privacy Policy lists every service that processes your data and why. See our Privacy Policy for details.

Can children use this app?

My Bible Journey is for people aged 13 and over. A parent or guardian can create a child profile for a younger child from their own account (You → Family & age band). Child profiles have no login of their own and never see ads.

How does Guided Scripture Bible search work?

Our Scripture-grounded search uses Anthropic's Claude (Guided Scripture) to understand your questions in natural language. Instead of searching for keywords, you can ask questions like "What does the Bible say about forgiveness?" and receive relevant verses with explanations and discussion questions.

Can I use the app offline?

Most features, including asking questions and loading chapters, need an internet connection.

How do I delete my account?

To delete your account and all associated data:

1. Open the app and tap You
2. Scroll to the Account section
3. Tap Delete account
4. Confirm deletion

Or email us at support@mybiblejourney.co with your request. Account deletion is permanent and cannot be undone.

I found inappropriate content. How do I report it?

You can report inappropriate community content by:

• Tapping the "Report" button on any post or comment
• Emailing us at support@mybiblejourney.co

Our moderation team reviews all reports within 24 hours.